Privacy Policy

At Alke Rentals, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information while you use our platform in Zambia, Uganda, Tanzania, Rwanda, Malawi, Zimbabwe, Botswana, Namibia, South Sudan, and other African countries.

1. Information We Collect

Personal Information: Name, email, phone number, account details, and payment information.
Property Information: Details about your listings, including location, description, and images.
Usage Data: Information about how you use our website and services (e.g., searches, bookings, pages visited).
Cookies & Tracking: Cookies, analytics tools, and other technologies to improve your experience.

2. How We Use Your Information

To provide and manage our rental platform services.
To communicate with you about bookings, account updates, and promotions.
To verify property listings and maintain trust and security on the platform.
To analyze usage trends and improve our website and services.
To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We respect your privacy. Your personal data may be shared in limited cases:

With property managers or hosts for booking purposes.
With service providers helping us run the platform (payment processors, IT support, marketing tools).
To comply with laws, regulations, or legal requests.
In aggregated or anonymized form for research or statistical purposes.

4. Your Rights

You can access, correct, or update your personal information at any time through your account.
You can request deletion of your data where applicable, subject to legal or contractual obligations.
You may opt out of marketing communications at any time.

5. Security

We implement industry-standard security measures to protect your personal and payment information from unauthorized access, use, or disclosure. However, no system is completely secure, so please use strong passwords and protect your account credentials.

6. Cookies & Tracking

Our website uses cookies and tracking technologies to enhance user experience, analyze traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We recommend reviewing their privacy policies when visiting those sites.

8. Children’s Privacy

Alke Rentals does not knowingly collect personal information from children under 18. If we become aware of such data, we will take steps to delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: support@alkerentals.com